eISSN 2217-5563 ISSN (Print) 2217-5555

Ћирилица Latinica English

Mirko Drmanac
Gradska biblioteka „Vladislav Petković Dis“, Čačak

doi: 10.19090/cit.2023.42.14-23
No. 42 (May 2023), p. 14-23

Quantitative Economic Models for Business Evaluation of Special Libraries


In a time when artificial intelligence technologies, such as ChatGPT, are becoming a fundamental concept of the Semantic Web development, libraries face serious challenges of how to prove their value in the global information market, not only in the abstract, philosophical but also in the economic sense. This question is especially related to special libraries - information services that have to prove their contribution to accomplishing the goals of their parent organization and whose results represent groundwork for development plans and strategic decisions. This essay will show the evaluation of activities performed by special libraries in the historical context not only as a factor of development but also as a factor of persistence in the national library and information system. The paper presents how the two most important methods, Cost-Benefit Analysis (CBA) and Return On Investment (ROI), are applied in the evaluation of the success of special libraries, with examples of calculations.


special libraries, Cost-Benefit Analysis (CBA), Return on Investment (ROI), Contingent Valuation, quantitative measurement, economic models

Submitted: 14th March 2023
Correction to the manuscript: 21th March 2023
Accepted for publication: 29th March 2023

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Quantitative Economic Models for Business Evaluation of Special Libraries by Mirko Drmanac is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.

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